FAQ

Where do you ship to?

Northern America: the United States,Canada

European: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, the Netherlands, the United Kingdom, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden. 

Asia Pacific: Australia, Japan 

What are your payment methods?

1. Paypal & Paypal Credit
If you have a PayPal account, you can log in to the PayPal account to purchase our ZOSI security products. Besides, you can pay by Paypal Credit card even you don't have a PayPal account.
2. Credit Card
We support 4 kinds of credit cards: Visa, MasterCard, American Express and Discover.

What are your shipping fees?

Free shipping to US and most European countries.

How soon can I expect my order & where to track my order？

Ship from US/Canada Warehouse directly (3-6 Business Days to Most Areas in the US)

Ship from the European Warehouse directly (2-4 Business days Generally, 2-8 Business Days to remote Areas in the European)

Ship from Australia Warehouse (2-5 Business Days)

All of order shipment information will be sent out through the text messages and emails. Please check your inbox and messages.

What’s your warranty policy?

We provide a 1- year limited warranty for customers who have purchased Zosi products from Zosi Official store www.zositech.com.
This 1-year limited warranty is applied to Zosi products, including Zosi DVRs & NVRs, security cameras systems, and security cameras.
This warranty policy is not applied to the free gifts shipped from ZOSI.

What’s your replacement policy?

Under our warranty policy, you can return the product for a replacement. If the Returned Product is tested and found to be defective and covered by ZOSI Limited Warranty, we will take care of all quality-related issues with a REPLACEMENT or FULL REFUND including any return shipping costs.
Under any circumstance, ZOSI isn’t responsible to any customs clearance and/or duty, tax, fees that are enacted by the shipping carriers.
ZOSI will ship the replacement product within 2-3 business days.

What’s your return policy?

We offer Free Return within 30 Days from the Original Purchase Date for Refund with or without Reason. For more information, please refer to our return policy in official website.

What’s your refund policy?

We will make a refund within 1-2 working days once the returned item is confirmed to arrive at our Zosi warehouse.