Notifications Not Being Pushed
Possible Causes
- Notification settings issues
- Push server problems
- Mobile app issues
Troubleshooting Steps
1) Check Notification Settings
- If your camera is connected to a DVR or NVR, in the DVR/NVR system’s settings, ensure that the push notification feature is enabled.
2) Check Device Permissions
- Make sure the Zosi Smart application’s notification permissions are enabled on your mobile device or other devices.
3) Check App Settings
- Verify that the Zosi Smart app’s settings on your mobile device are correct and that the push notification feature is enabled.
- If your alarm push notification settings have been enabled all along, you can try disabling them, logging out of the app, then logging back in and re-enabling the notifications.
4) Push Server Issues
- The issue may be due to the push server not sending notifications. Inform the development team to investigate and resolve the problem.
5) Update Software and Firmware
- Ensure that the firmware of the DVR/NVR system and the related application software are up to date.
6) Contact Technical Support
- If the above steps do not resolve the issue, contact our technical support team. Provide them with the device model and a description of the problem.
Additional Tips
- Ensure a stable internet connection for both the monitoring system and your mobile device.
- Restart your mobile device and the monitoring system to refresh settings.
If you have any further questions or need additional assistance, feel free to reach out to our support team.