Abnormal Camera Display (Black Screen/White Screen/Flickering/Not Loading)
Possible Causes
- Device malfunction
- Network issues
- Environmental impact
Troubleshooting Steps
1) Eliminate Environmental Factors
- Adjust the camera’s angle and position to see if the issue improves. This can help determine if environmental factors are causing the problem.
2) Restart the Device
- Restart the surveillance equipment to reload video information and other settings.
3) Update Device Firmware
- Open the device settings and check for any available firmware updates. Update to the latest version if one is available.
4) Check Network Bandwidth
- Ensure that the network bandwidth is sufficient and not being excessively used by other devices.
Use Online Speed Test Tools:
Please connect your phone/computer and camera to the same router, and then click below link to check the speed of your internet. https://www.speedtest.net/
- Open your web browser and go to a reliable speed test website like Speedtest.net or Fast.com.
- Click the "Go" or "Start" button to begin the test.
- Wait for the test to complete, which will measure your upload and download speeds.
Analyze Results:
- Download Speed: This measures how fast data can be transferred from the internet to your device.
- Upload Speed: This measures how fast data can be sent from your device to the internet.
Bandwidth Requirements for 2K Indoor Surveillance Cameras
- Upload Speed: Each 2K camera typically requires around 2-5 Mbps for stable video streaming.
- Download Speed: While not as critical, maintaining a good download speed (e.g., 10 Mbps) ensures smooth remote access and viewing.
5) Check for Hardware Defects
- The issue might be due to hardware defects causing the black screen, white screen, flickering, or failure to load the image.
6) Contact Technical Support
- If the above steps do not resolve the issue, contact our technical support team. Provide them with the device model and a description of the problem.
Additional Tips
- Ensure that all connections are secure and that cables are in good condition.
- Verify that the firmware of your devices is up to date.
If you have any further questions or need additional assistance, feel free to reach out to our support team.